<p><b>Custom Made / Special Orders</b><br>
Due to the nature of custom made to order jewelry and special orders, there are No Exchanges, No Refunds, No Cancellation and No Merchandise Credits.</p>
<p>  <b>Non-Custom Merchandise</b><br>
Non-custom Merchandise may be exchanged or used as a Merchandise Credit provided:
                1.	Request is made within 30 (thirty) days.<br>
                2.	Exchange/Credit request is accompanied by all original receipts and documents, including sales incentives and promotions.<br> 
                3.	Merchandise is in <b>new</b> condition.
</p>
<p><b>Clearance Items</b><br>
Merchandise sold at “Marked Down,” or “Clearance price” is sold as ALL Sales Final. No refunds, No Merchandise Credit and No Exchanges.</p>
<p><b>Certified Diamond/ Trade Up Policy</b><br>
When you purchase Certified Diamond from Royal Hawaiian Heritage Jewelry, we will give you full trade up value when you spend at least an additional $500 on another Certified Diamond.  You need to supply all original purchase documents (receipt, diamond certificate, diamond report) which are subject to verification from a Royal Hawaiian Heritage Jewelry Gemologist.